Scenario 1: Account name or password is incorrect.
Solution: Check whether the account id/email address/password you have entered is correct. If you have forgot password, please recover the password and try login again.
For more information about retrieve password, please click: I have forgot the password, how do I retrieve password of my account?
Scenario 2: Verification is required because an unusual activity is detected.
Solution: Please sign in from your PC (computer) and click "REGAIN ACCESS" as below to verify your cellphone number. After successful verification, your account will be available again.
Scenario 3: SNS(Social Network System) account login problem, including Google, Facebook, Twitter, Pinterest, VK, OK.
Solution: Please sign in directly with your thirdparty account and password.
For Instagram accounts:
By clicking the Instagram sign, you will see a notice page showing the actions you may take in order to sign in your original account.
Note:
1. If you are new to AliExpress please note that Instagram is no longer available as a login access. Please kindly select other login methods. \n
2. If you used to sign in your account via Instagram and had an email set up for it, please exit this page and log in with that email. Select "Forgot password" to create a password for your account if you did not set a password. Then you will be able to sign in your original account by email address moving forward\n
3.\n If you used to sign in your account via Instagram but never set up an email for it, please tap “REGISTER BY EMAIL” button to “CREATE ACCOUNT” with a new (non-existent) email and “CONNECT WITH INSTAGRAM ACCOUNT” (your original account). After that, you will be able to sign in your original account by using this email address and password you just created. (Refer to the screenshots showed below)\n
